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Frequently asked questions
What is your shipping policy?
ONE PRICE WORLDWIDE - ALL INCLUSIVE!
When you order a Buchardt Audio product, we take care of shipping costs (for orders over 1.000 euros), import duty, insurance and all taxes.. Basically all expenses to your doorstep. This is simplicity to us, and allows you to rest assure knowing that no additional cost would be added by importing our products.
There is one exception to this. Credit / Debit card fees are not covered by us. We recommend Visa over Mastercard as its cheaper in foreign transactions fees.
How does this work?
Within the EU and US it would be just like buying anything else from a webshop located in your country as we have warehouses here. Outside EU and US you would get an import bill that includes whatever local taxes your country have. This bill is yours to pay as the product is imported in your name. This is all normal, but here we offer to cover this import bill for you. What you do is email us at firstname.lastname@example.org with your order number and attached a picture of the import bill. We would here refund you the cost directly to your card used for the purchase.
Sadly, we can't cover import cost for the following countries:
All of South America
We do ship to these countries, but please email us to hear more.
What if I don't like the product?
Spending your money on something that you haven't even touched can be intimidating. We totally get that! Which is why we invite you to judge our gear in your own home, with your own ears. Should our products not fit your taste, we will arrange the return shipment for you. We have a worldwide flat €50 return cost ( A700 floorstanders are €150 ).
How it Works.
First, you purchase the product. Once the order arrives at your doorstep, the 45 day trial begins. Should you feel the burning desire to return the product within that 45-day time span, all you have to do is contact us by email, and we'll provide you with a return label, or arrange a pickup depending on your location. After verifying that the product is in good condition, we will start the refund process which can take 3-10 days. The €50 / €150 return cost will then be deducted from the refunded amount. Easy peasy.
The 1 major rule that you need to follow.
When returning the product, note that it must be in the same condition that you received it in. If there are signs of user-related damage or missing accessories, then we will assess the situation and consider deducting a portion of the return.
For detailed information on the returns process, please check "Warranty & Returns"
Questions regarding the S300?
Questions regarding the S400?
Questions regarding the A500 & A700?
Buchardt Audio ApS
Korshoejvej 6, 8600 Silkeborg - DK
VAT number: DK35477543 (not a phone number!)