Spending your money on something that you haven't even touched can be intimidating. We totally get that! Which is why we invite you to judge our gear in your own home, with your own ears. Should our products not fit your taste, we will arrange the return shipment for you. We have a worldwide flat €100 return fee per product shipped ( floorstander speakers are €200 ).
How it Works.
First, you purchase the product. Once the order arrives at your doorstep, the 45 day trial begins. Should you feel the burning desire to return the product within that 45-day time span, all you have to do is contact us by email, and we'll provide you with a return label, or arrange a pickup depending on your location. After verifying that the product is in good condition, we will start the refund process which can take 3-10 days. The €100 / €200 return fee will be deducted from the amount to be refunded. Return fee is per product shipped.
The 1 major rule that you need to follow.
When returning the product, note that it must be in the same condition that you received it in. If there are signs of user-related damage or missing accessories, then we will assess the situation and consider deducting a portion of the return. Original shipping box is needed for returns, we do not accept a return without it.
For detailed information on the returns process, please check "Warranty & Returns"