Warranty & Returns
The Return Process
As confident as we are in our gear, we understand that not everything is for everyone. If you feel like our speakers are not for you, then the first thing you'll need to do is send an e-mail within 45 days after receiving the products to firstname.lastname@example.org and inform us that you'd like to return your purchase. Please be sure to include the reason why. Its very important that you pack the speakers exactly like you received them in the original shipping box.
Shortly afterwards, somebody from Buchardt will respond to your request. Depending on where you are located, it's either a prepaid shipping label that is emailed to you (America). Slam that on the box and deliver them to a FedEx store. For the rest of the world, a pickup would be arranged at your decried date.
Wait for the product to land at a Buchardt approved destination. This process typically takes anywhere between 3 – 10 business days. It hinges entirely on where the product is coming from.
Once the product arrives, we'll inspect the product to make sure that it arrived with all the original materials and is in like-new condition.
Provided everything looks good, and it almost always does, then will reach back out and let you know that the product has been received and that the refund is being processed. In our experience, it usually takes anywhere from 7 to 10 days for the money to return to your account. The €50 / €150 return fee will be deducted from the amount to be refunded. Return fee is per product shipped.
If you have been charged import taxes on your delivered products, you are responsible for claiming a refund from the given carrier that charged you (DHL, FedEx, TNT, UPS).
Buchardt Audio provides 10 years warranty on speakers, 2 years on electronics, 4 years with registration (soon available), this includes the active module of our active speakers. Warranty starts from the date the products are received by the customer.
The warranty covers manufacturing defects which includes spare parts and labor.
The warranty does not cover flared speaker units, scratches/minor damage, wear and tear, misuse, incorrect connection, inadequate general maintenance, theft or fire.
The warranty covers only with a warranty certificate with information’s with the date of purchase.
What happens if something breaks?
You will be happy to hear that we have designed our products to be easily fixable by yourself, so shipping back and forth is not necessary should any part break. Contact us, and we will take you through the process on how to exchange the driver, amp module (on the active speakers) or anything like that.
We will provide you with the parts needed, along with the guidance on how to exchange the part within minutes - trust us, it's extremely easy! During this process you are of course still covered under our warranty.
If you have bought the speakers from us, we will provide a 50% discount on spare parts if your product breaks out of warranty, so you can get back to enjoying music without breaking the bank.